Privacy Policy

What we collect

• Your email (if you create an account) — so that you can preserve your data and sync across devices. Palabra also works without an account.
• Words you save — that's the whole point of the app
• Context sentences — the sentence around a word helps us get better translations (we strip out obvious personal info like emails and phone numbers)
• Source websites — knowing where you found a word helps us organize your exercises better
• Your language preference — so we translate to the right language
• Usage counts — to enforce fair-use limits and improve the service
• How you practice — which words you know, which need more work (so we can personalize your learning)

Who sees your data

We share the minimum necessary with services that help us run Palabra:

• Translation services — your words (and sometimes context) go to professional translation APIs to get accurate translations
• AI services — we use AI to generate personalized exercises based on your vocabulary
• Email service — if you opt in to product updates, we use an email service to send them
• Analytics & error tracking — we use PostHog to understand product usage and Sentry to catch bugs. These services receive product-usage and diagnostic metadata to help us understand usage and fix bugs
• Infrastructure — we use cloud services for hosting and authentication

We do NOT sell your data. We don't share it with advertisers. We don't record your general browsing history or the full contents of the pages you visit. We do collect limited product-usage metadata, including some extension events tied to site domains, so we can understand how Palabra is used and improve the product.

Your rights

You're in control. You can:

• Get a copy of your data — email us and we'll send it
• Delete your data — use the delete button in your account settings. Your account and vocabulary are deleted immediately. We retain a minimal record — a hashed (non-reversible) email and account type — for internal audit and to investigate mistaken deletions if you contact support
• Unsubscribe from emails — every email has an unsubscribe link
• Complain to authorities — if you're in the EU, you can lodge a complaint with your local data protection authority

How long we keep it

• While your account is active — your vocabulary and progress stay as long as you want them
• After you delete your account — your account and vocabulary are deleted immediately. A minimal record is kept (hashed email and account type) for internal audit and support investigations

Where we store it

Your data is stored on servers in the European Union. When you use translation or AI features, your words may be processed by third-party services. By using Palabra, you consent to this processing.

Cookies & analytics

We use cookies to keep you logged in. We also use PostHog to understand how people use Palabra (which features get used, where people get stuck) and Sentry to catch and fix bugs. These services may receive technical diagnostics and limited product-usage data, such as page views on heypalabra.com, onboarding events, selected languages, aggregate counts, and limited metadata about extension usage such as the domain of a page where you open or close the sidebar. We do not use these tools to record full URLs, page contents, saved vocabulary text, context sentences, or exercise responses from the pages you browse.

Children

Palabra is for users 13 and older. We don't knowingly collect data from children under 13. If you're a parent and believe your child has signed up, please contact us.

Changes

If we make significant changes to this policy, we'll email you before they take effect. No surprises.

Questions?

Privacy questions, data requests, or just want to say hi — reach us at support@heypalabra.com.